Tailored Service Options
Services
Foundational Services
Backups & Disaster Recovery – Cloud-based image backups for servers and file-level backups for user computers. Local backup options are available with additional hardware for enhanced redundancy and recovery flexibility.
Patch Management – Managed Microsoft feature and quality updates for servers and user computers to ensure systems remain secure, stable, and up to date.
Remote Monitoring & Management – Continuous monitoring of the security, performance, and health of your IT infrastructure, with MFA-protected remote access for secure support.
Security Software – Antivirus, content filtering, firewall protection, and vulnerability scanning for servers and user computers. Centralized logging and management provide end-to-end protection and block non-business-related sites and data.
IT Help Desk & Support (Hourly) – Paid, as-needed technical support for troubleshooting, maintenance, and user assistance outside of managed service plans.
Integrative Services
Everything included in the Foundational Services level, plus:
Proactive Support – Proactive monitoring and maintenance of IT assets to identify and resolve issues before they impact users or business operations.
24×7 IT Help Desk – Around-the-clock support managed through our ticketing system and governed by defined service level agreements for consistent response times.
IT Asset Inventory Management – Comprehensive tracking of all IT assets, including documentation, lifecycle management, and annual audits for accuracy and compliance.
IT Asset Warranty Management – Centralized management of computer and server warranties to ensure covered parts and labor are not unnecessarily repurchased.
Employee Onboarding & Offboarding – Asset distribution for new employees and secure backup, recovery, reconfiguration, and redistribution of equipment for departing staff.
Enterprise Services
Everything included in the Integrative Services level, plus:
Virtual CTO Services – Strategic IT leadership that translates business objectives into actionable technology requirements, while keeping you informed of industry trends, best practices, and emerging solutions.
IT Strategy Development & Implementation – Creation of a customized IT roadmap that aligns your current environment with future business goals, followed by execution of a phased implementation plan focused on scalability, efficiency, and return on investment.
IT Project Management – End-to-end management of current and future IT initiatives, including planning, coordination, execution, and oversight of critical systems and infrastructure projects.
IT Vendor & Procurement Management – Liaison and management of IT vendors to ensure the correct products, services, pricing, and specifications are sourced, ordered, and delivered effectively.
Specialized Platforms & Integrations
Beyond core IT services, FitNetworks brings deep expertise in industry-leading business platforms, hardware, and collaboration tools. Our team works alongside your service level to design, integrate, and support the technologies your organization relies on—ensuring systems work together seamlessly and deliver maximum value as your needs evolve.
Which Service Level Fits You?
Choosing the right level of managed services starts with understanding your industry, the sensitivity of your data, your team size, and any specialized systems your business relies on. At FitNetworks, we guide you through these considerations during your assessment so you understand exactly what level of support, security, and operational coverage your business needs. Whether you’re protecting a small office or securing a multi-facility chemical or manufacturing operation, we ensure your service plan aligns with your risks, compliance requirements, and long-term goals.
Managed Services FAQ
1. “What’s the difference between IT and OT, and why does it matter for my business?”
Operational Technology (OT) runs your plant-floor systems, while Information Technology (IT) supports your business operations. These two environments must be secured and managed differently to prevent downtime and prevent critical equipment from reaching the public internet. FitNetworks designs safe segmentation, DMZs, and controlled communication paths that protect your production systems without disrupting operations.
2. “How does FitNetworks help with compliance for chemical and manufacturing operations?”
We align your systems with industry regulations and best practices, maintain the documentation auditors look for, and ensure your security controls meet required standards. From data protection to network architecture and access controls, we provide ongoing compliance management so you stay audit-ready year-round.
3. “Can you help us fill out our cybersecurity insurance questionnaire?”
Yes — and this is something we see constantly. We translate technical insurance questions into clear language, show you what controls you already have, and identify any gaps that need to be filled. FitNetworks ensures you meet insurer requirements for MFA, SIEM/SOC, MDR, filtering, backups, and other security controls so you can secure coverage and avoid policy exclusions.
4. “How do you support businesses with multiple facilities or locations?”
We standardize your systems across all sites, secure communication between facilities, and monitor your entire environment from a centralized platform. This creates consistent security, reduces risk, and ensures every location is held to the same level of performance, reliability, and compliance.
5. “What cybersecurity protections do you include in your managed services?”
FitNetworks delivers the full suite of modern defenses insurers and auditors expect: MDR, SIEM/SOC monitoring, MFA, advanced email filtering, identity and access controls, endpoint protection, backups, and more. These tools work together to prevent breaches, detect threats early, and maintain business continuity.
6. “How do your managed services help prevent downtime?”
We proactively monitor both IT and OT systems, harden network configurations, prevent unsafe connections, and respond quickly to issues before they impact production. Our approach reduces operational risk and keeps critical systems running reliably across all your facilities.
7. “Do you help with long-term planning and technology strategy?”
Absolutely. Through our vCTO and strategic advisory services, we help you prioritize investments, plan for growth, and ensure your infrastructure aligns with compliance requirements and future operational needs. You get long-term guidance—not just reactive support.